• UK BASED BUSINESS With uk call centre
  • no hidden costs
  • flexible finance terms

Order & Delivery Process

Order and Delivery Process at Complete Vehicle Management

The team at Complete Vehicle Management have created this guide to show you how to place an order with us and the process until delivery. If you have any questions, please do not hesitate to contact us.

Step 1 – Choose your car

Search our online hot offers or speak with one of our car experts to discuss your vehicle requirements. We can advise on what will suit you, your business and your budget.

Step 2 – Choose your maintenance package (if required)

If you choose to add maintenance as part of your leasing agreement, you will receive:

  • Scheduled services (based on mileage)
  • Roadside assistance
  • Road fund licence (road tax)
  • MOT (if applicable in leasing term)

Step 3 – Apply for finance (if required)

We offer cars on a variety of finance options, including; Hire Purchase (HP), Finance Lease (FL), Business Contract Hire (BCH), Contract Purchase (CP), Lease Purchase (LP) and Outright Purchase. There is the option to also add maintenance into the deal too.

We can provide quotes for different upfront payments, annual mileage and agreement duration. Plus we can add in maintenance of the vehicle which can be added to the one regular monthly payment.

Step 4 – Finance Approval

Finance approval will need to be established before your order can be placed. The finance application and approval will vary but on average it will take 24 hours to reach a decision.

Step 5 – Place your order

Once your finance has been approved, you will formerly place your order with CVM. We will send you your order by email and we will require your signature to confirm your acceptance of the chosen spec and finance agreement quoted. We will also require a copy of your driving licence as proof of identity.

Step 6 – We place your car order

We will place an order with the manufacturer on your behalf. Our manufacturer network offers a very high level of service standards and back up. All vehicles are covered by full manufacturer warranty and can be serviced by your local service centre or dealer.

Step 7 –Sign your documents

A Direct debit form and a contractual agreement will need to be signed confirming the terms and conditions of the financial commitment.

Step 8 – Delivery of your new vehicle

Delivery of your new vehicle can be made nationwide by our network for no additional cost. We want to make receiving your new vehicle as convenient as possible so you can have the vehicle delivered to your business, home or wherever is convenient to you.

There will be a professional handover by the delivery driver at the point of delivery to enable you to familiarise you with your new vehicle.

CONTACT US TO FIND OUT MORE about Order & Delivery Process


CVM Group Used Car

P Ellwood - Eggar's School

"Huge thanks to all at CVM for their professionalism, dedication, attention to detail and total patience whilst we altered the artwork on infinite number of times. The minibus looks fabulous and, once we had made our minds up, the turnaround time was swift. Value for money with an efficient and friendly helpful team. Totally recommended."

CVM Group Used Car

P Isaacs - Thornden School

"I came across CVM at the Hampshire Minibus event in July and was impressed with their product and the service they offered. Having carried out a detailed comparison survey including costs, CVM represented the best value for money. This was the first time that Thornden School has leased a minibus and I have to say that the process was uncomplicated and hassle free for me. On top of that, the minibus arrived 2 days ahead of schedule."

CVM Group Used Car

K Stiles - Walthamstow Hall

"Walthamstow Hall are extremely lucky to have contacted CVM to obtain their Ford Transit Minibus. The professionalism, dedication and effort that was required to find and deliver this vehicle from rapidly diminishing stock was outstanding. Nothing was too much trouble for Caroline and Sharon and all obstacles were always overcome with such good humour. Well done to all CVM staff on this project, Walthamstow hall will certainly be using CVM in future and have already recommended them to another school."

CVM Group Used Car

S Watts - Beeston Hall School

"I’m pleased to say that my dealings with the CVM Group from start to finish have been impeccable. They have been so helpful along the way and assisted me promptly with each and every one of my queries. From supplying and resupplying budget figures, to advising and facilitating how to obtain a section 19 permit, they couldn’t have been more helpful. And our 2 brand new and branded minibuses look amazing. A big thank you to all the team at CVM!"

CVM Group Used Car

P Kirkbride - King's School Grantham

"Dear All, From time to time colleagues ask for recommendations on new minibuses. We have just had fantastic service from CVM Minibuses in Fareham and I strongly recommend them to you. Their graphics team did a fantastic job for us. This recommendation is written totally off my own bat and not at the request of the company."

CVM Group Used Car

D Tomkins - Holy Family Catholic Primary School

"Many thanks to all at CVM Group. You were so helpful organising our Partnership mini bus for us, and ironed out quiet a major obstacle at the last minute, efficiently and professionally. At each step the communication between CVM and the schools was open and free flowing, ensuring that the schools felt confident and reassured.The finished artwork and look of the bus was just as we imagined, no small feat considering the amount of artwork that the pupils of three primary schools can produce. It must have been quite a challenge.Once again thank you for all your assistance we truly appreciate it."

CVM Group Used Car

T Sutherland - Blackheath High School

"Leasing vehicles is not just about vehicles – it’s about the people who provide you with those vehicles, and the service they can offer. Every leasing company can provide the same vehicle, but not everyone can provide the same level service and care. The service provided by CVM felt personal.; they listened and, It’s all about that ‘plus 1 factor’ that made me make the right decision and lease my 4 new Ford Transit Minibuses from CVM. Thanks for making it easy."

CVM Group Used Car

L Ward - Brighton & Hove High School

“Excellent service and great value for money – CVM are consistently the best supplier in our competitive tendering process.” 

CVM Group Used Car

U Clark - St Swithun Catholic Primary School

"St Swithun Wells Catholic Primary School are delighted to work with CVM. It is vital that schools broaden children's experiences and the service CVM provides enables us to access museums, the theatre and art galleries, sporting events. Without them we would not be able to take the children out of school. I have always been impressed by CVM's professionalism, prompt service and knowledgeable staff."

CVM Group Used Car

V Davies - The Gregg & St. Winifred’s School

"During our dealings with Caroline at CVM Minibuses we have been delighted with the professionalism, service and expert knowledge she has provided. The three Ford Transit 17 seater minibuses we took delivery of last year have been an absolute asset to our minibus fleet.

We were thrilled to receive a call from Caroline recently donating us the use of a 9 seater VW minibus free of charge for a year. This kind donation is so useful to the school and will be used for the many activities we take part in across Hampshire.

We can’t thank the good people at CVM enough for their help in sourcing our Transit Minibuses last year and also this very generous donation. We look forward to continuing our relationship in the future.”

CVM Group Used Car

D Cameron - Quayside Industries Limited T/A Dyno

In our fifth year working with CVM, we continue to enjoy our ongoing relationship with Sharon providing our vehicles, equipment and signwriting for our franchisee vehicles. Sharon’s dedication to Dyno-Rod along with her expertise and sense of humour has set CVM apart from other vehicle providers and I look forward to working with her and CVM in the future and I would always recommend them.

CVM Group Used Car

P Scrimshaw - Langmead Farms

Jason Ahmet our account manager is always knowledgeable, provides great service and is continually helpful. We continue to lease our vehicles via Complete Vehicle Management.


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