• UK BASED BUSINESS With uk call centre
  • no hidden costs
  • flexible finance terms
  • TRUSTED BY TOP BRANDS

Order & Delivery Process

Order and Delivery Process at Complete Vehicle Management

The team at Complete Vehicle Management have created this guide to show you how to place an order with us and the process until delivery. If you have any questions, please do not hesitate to contact us.

Step 1 – Choose your car

Search our online hot offers or speak with one of our car experts to discuss your vehicle requirements. We can advise on what will suit you, your business and your budget.

Step 2 – Choose your maintenance package (if required)

If you choose to add maintenance as part of your leasing agreement, you will receive:

  • Scheduled services (based on mileage)
  • Roadside assistance
  • Road fund licence (road tax)
  • MOT (if applicable in leasing term)

Step 3 – Apply for finance (if required)

We offer cars on a variety of finance options, including; Hire Purchase (HP), Finance Lease (FL), Business Contract Hire (BCH), Contract Purchase (CP), Lease Purchase (LP) and Outright Purchase. There is the option to also add maintenance into the deal too.

We can provide quotes for different upfront payments, annual mileage and agreement duration. Plus we can add in maintenance of the vehicle which can be added to the one regular monthly payment.

Step 4 – Finance Approval

Finance approval will need to be established before your order can be placed. The finance application and approval will vary but on average it will take 24 hours to reach a decision.

Step 5 – Place your order

Once your finance has been approved, you will formerly place your order with CVM. We will send you your order by email and we will require your signature to confirm your acceptance of the chosen spec and finance agreement quoted. We will also require a copy of your driving licence as proof of identity.

Step 6 – We place your car order

We will place an order with the manufacturer on your behalf. Our manufacturer network offers a very high level of service standards and back up. All vehicles are covered by full manufacturer warranty and can be serviced by your local service centre or dealer.

Step 7 –Sign your documents

A Direct debit form and a contractual agreement will need to be signed confirming the terms and conditions of the financial commitment.

Step 8 – Delivery of your new vehicle

Delivery of your new vehicle can be made nationwide by our network for no additional cost. We want to make receiving your new vehicle as convenient as possible so you can have the vehicle delivered to your business, home or wherever is convenient to you.

There will be a professional handover by the delivery driver at the point of delivery to enable you to familiarise you with your new vehicle.

CONTACT US TO FIND OUT MORE about Order & Delivery Process

Testimonials

CVM Group Used Car

Christchurch Scouting

Exciting news. This week we have purchased a new minibus. Looking forward to having our stickers and logos put on it in the coming weeks. We have to say a massive thank you to the team at CVM Car, Van & Minibus Leasing Group especially Rob who we dealt with. A very professional service with staff who go above and beyond to help. We hope to work with you again in the future.

CVM Group Used Car

Tracey Hemming

We were looking for a minibus for our day centre. Which our service users had been fundraising for in 2019. We came across CVM and made enquires of which Ben got back in touch ASAP on chatted with me what requirements I wanted. At no point did I feel he was pressuring me into purchasing any stock that they may have already had, which is unusual from previous experiences with contacting other companies!
He had a bus come in and brought it to show us , which I must add is over 120 miles away. My own mechanic checked it over again he was more than happy to drive it to the garage nothing was to much trouble.
He spent a couple of hours with us and we decided to have the bus. Our current bus is green and yellow and we are known for it. He asked if we were getting it wrapped but I explained we will but couldn’t afford it at the moment.
That evening I received the most loveliest email from Ben saying that our service users had touched his heart and he felt humbled to meet them and was going to see if his company would help with the cost to get it wrapped. Well to Freedoms amazement the company along with Solent Signs agreed to cover all costs and sign write it as well!!
This really is such a generous and kind gesture which you don’t come across often especially if there’s no connection to you which being so far away there isn’t.
Everyone at Freedom day centre really can’t thank you all enough. We will be forever grateful.
Ben CVM should feel privileged to have you working for them. Your a credit!!
Anyone thinking of purchasing a bus look no further than CVM you won’t be disappointed I can assure you.
Love all from Freedomdaycentre.co.uk

Tracey Mason

Thanks for all your help on our Minibus Hire & going above & beyond to help us out on our short term hire as well. Much Appreciated. Have a good one.

Peter H

very welcoming and happy to help.....it was a pleasure to deal with happy professional people that don't do the hard sale but make it an easy ,quick and informative experience ...... i fully recommend using them

CVM Group Used Car

Andrew Johnston Franchise Owner Metro Rod Glasgow

We at Metro Rod in Glasgow have been using CVM and Jason in particular to purchase our vehicles for a number of years.  CVM make the process simple and straight forward, organising  everything from finance to delivery and everything in between.  I couldn't recommend them highly enough.

CVM Group Used Car

Mike Yates - Managing Director Metrorod Mid-Lancs

I originally approached Jason at CVM to quote for the supply of vans for our business. I also approached other companies at the time. Jason was by far quicker responding with quotations always the same day usually within an hour or so. We decided to use CVM based on response time and also their willingness to find the deal that's right for the customer.

Originally we used CVM to supply the vans only, but over time we have now developed a relationship where they will fit the van out to your exact specification including shelving, lighting and jetter plus any other requirements and as a bonus it comes liveried which we find difficult to source locally at a competitive price.

The main advantage to us is the van turns up ready for work, put the tools on and throw in an engineer and its out earning on day 1, add to this that its 1 finance deal for the van fully kitted out which saves time back in the office.

I would not hesitate to recommend CVM to anybody looking to purchase a vehicle only or fully kitted van pack.

CVM Group Used Car

P Ellwood - Eggar's School

"Huge thanks to all at CVM for their professionalism, dedication, attention to detail and total patience whilst we altered the artwork on infinite number of times. The minibus looks fabulous and, once we had made our minds up, the turnaround time was swift. Value for money with an efficient and friendly helpful team. Totally recommended."

CVM Group Used Car

P Isaacs - Thornden School

"I came across CVM at the Hampshire Minibus event in July and was impressed with their product and the service they offered. Having carried out a detailed comparison survey including costs, CVM represented the best value for money. This was the first time that Thornden School has leased a minibus and I have to say that the process was uncomplicated and hassle free for me. On top of that, the minibus arrived 2 days ahead of schedule."

CVM Group Used Car

S Watts - Beeston Hall School

"I’m pleased to say that my dealings with the CVM Group from start to finish have been impeccable. They have been so helpful along the way and assisted me promptly with each and every one of my queries. From supplying and resupplying budget figures, to advising and facilitating how to obtain a section 19 permit, they couldn’t have been more helpful. And our 2 brand new and branded minibuses look amazing. A big thank you to all the team at CVM!"

CVM Group Used Car

P Kirkbride - King's School Grantham

"Dear All, From time to time colleagues ask for recommendations on new minibuses. We have just had fantastic service from CVM Minibuses in Fareham and I strongly recommend them to you. Their graphics team did a fantastic job for us. This recommendation is written totally off my own bat and not at the request of the company."

CVM Group Used Car

D Tomkins - Holy Family Catholic Primary School

"Many thanks to all at CVM Group. You were so helpful organising our Partnership mini bus for us, and ironed out quiet a major obstacle at the last minute, efficiently and professionally. At each step the communication between CVM and the schools was open and free flowing, ensuring that the schools felt confident and reassured.The finished artwork and look of the bus was just as we imagined, no small feat considering the amount of artwork that the pupils of three primary schools can produce. It must have been quite a challenge.Once again thank you for all your assistance we truly appreciate it."

CVM Group Used Car

T Sutherland - Blackheath High School

"Leasing vehicles is not just about vehicles – it’s about the people who provide you with those vehicles, and the service they can offer. Every leasing company can provide the same vehicle, but not everyone can provide the same level service and care. The service provided by CVM felt personal.; they listened and, It’s all about that ‘plus 1 factor’ that made me make the right decision and lease my 4 new Ford Transit Minibuses from CVM. Thanks for making it easy."

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